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v1.0.0
New Call Script
Thank you for calling AE Towing/STR, this is .
What’s going on with your vehicle today?
What duty level is this?
Select Duty
Light Duty
Medium Duty
Heavy Duty
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Tow
Service
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LIGHT DUTY TOW CHECKLIST
Customer & Contact
Customer name
Callback number
Secondary number (if needed)
Vehicle Information
Year, make, model
2WD / AWD / 4x4
Running or non-running
Keys available/Will someone be with vehicle?
Parking brake engaged?
Any modifications (lowered, oversized tires, accessories)?
Location Details
Exact pickup address or cross streets
Is the vehicle safe/off roadway?
Is the vehicle in a garage, driveway, parking lot, or tight space?
Any gates, codes, height restrictions, or special instructions?
Tow Destination
Exact drop-off address
Contact for destination (shop, service writer, etc.)
Closing time / after-hours drop instructions
Pickup Situation
Is the vehicle stuck, blocked in, or nose-in vs. nose-out?
Any wheels locked or flat?
Steering operational?
Payment
Cash
Card
Account/Shop Tow
Insurance (if yes, gather policy/claim info)
Additional Notes
Anything the driver should know? (Pets, hazards, low clearance, etc.)
Question 1 of 1
Question text
Final Notes (copy into Towbook)
"
Use the button below to copy notes to clipboard, or select and paste into Towbook.
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