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v1.0.0

New Call Script

Thank you for calling AE Towing/STR, this is .

What’s going on with your vehicle today?

What duty level is this?

Select service

LIGHT DUTY TOW CHECKLIST

Customer & Contact

Customer name

Callback number

Secondary number (if needed)

Vehicle Information

Year, make, model

2WD / AWD / 4x4

Running or non-running

Keys available/Will someone be with vehicle?

Parking brake engaged?

Any modifications (lowered, oversized tires, accessories)?

Location Details

Exact pickup address or cross streets

Is the vehicle safe/off roadway?

Is the vehicle in a garage, driveway, parking lot, or tight space?

Any gates, codes, height restrictions, or special instructions?

Tow Destination

Exact drop-off address

Contact for destination (shop, service writer, etc.)

Closing time / after-hours drop instructions

Pickup Situation

Is the vehicle stuck, blocked in, or nose-in vs. nose-out?

Any wheels locked or flat?

Steering operational?

Payment

Cash

Card

Account/Shop Tow

Insurance (if yes, gather policy/claim info)

Additional Notes

Anything the driver should know? (Pets, hazards, low clearance, etc.)

Question 1 of 1

Question text

Final Notes (copy into Towbook)

Use the button below to copy notes to clipboard, or select and paste into Towbook.

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